Policy on Product Returns
DMS PRIME LLC maintains a commitment to excellence in every sourcing engagement. We provide a 30-day window for clients to request refunds or swaps on core office supplies and tech hardware. To maintain operational flow and ensure your credits are applied correctly, please keep all factory boxing and paperwork intact for any items sent back to us.
Returns Criteria Details
Factory Containers
To receive your full credit, all electronics must arrive in the original protective casing with the full set of instructions, power cords, and peripheral components.
Pristine Status
Gear must be completely unmounted and free of any physical damage. All software components must remain sealed with their activation codes strictly unrecorded.
Proof of Transaction
Every transaction requires a verified receipt from DMS PRIME SOLUTIONS. You must ensure the provided Return Authorization ID is legible on the exterior of your package.
Credits and Swapping
Ensuring accuracy in high-volume procurement takes focus. Once your package is scanned at our facility, our specialists require roughly 7-10 business days to authenticate the condition and trigger the financial reimbursement.
We offer direct equipment replacements for items that arrived with factory flaws or internal hardware failures. Our logistics experts prioritize these shipments to minimize any downtime for your critical commercial infrastructure.