Return Policy Overview
At DMS Prime LLC, we stand behind the technical precision of our sourcing services. Â Our standard return policy allows for exchanges or refunds within 30 days of delivery for most workplace essentials and technology products. Units must be returned in their original packaging with all documentation to ensure efficient processing and support for your operational needs.
Eligibility Requirements
Original Packaging
All technology products must be returned in their original, unopened manufacturer packaging including all manuals, cables, and accessories to qualify for a full refund.
Unused Condition
Items must be in new and unused condition. Hardware must not show signs of physical installation, and software licenses must remain unactivated and sealed.
Invoice Requirement
A valid original invoice or proof of purchase from DMS Prime LLC is required for all returns. Return Authorization (RA) numbers must be clearly marked on shipping labels.
Refunds and Exchanges
Processing return requests for corporate procurement requires technical precision. Once a return is authorized and the product is received, please allow for a 7-10 day processing window for final verification and refund issuance.
Exchanges are available for technology products that arrive with manufacturing defects or shipping damage. Our responsive support team will coordinate the logistics to ensure your business operations continue without significant supply gaps.